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Refund & Payment Policy

 

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This Refund & Payment Policy (“Policy”) governs how and when fees are charged, cancelled or refunded for My Soul Connector services. By providing payment details and using the Platform, you agree to this Policy in full.

 

1. Payment authorisation: 

You authorise My Soul Connector Ltd to charge your chosen payment method for all applicable fees. 

All fees are charged in GBP via our secure payment provider (Wix Payments). Payment card details are processed by our payment provider and are not stored on My Soul Connector’s servers: we only retain transaction metadata and receipts for accounting. 

You must keep payment details up to date: failure to do so may result in suspension of your account.

 

2. Fees: 

background verification fee: £29.99 one‑off, payable when the third‑party verification process is started: identity documents and detailed background‑check records are not stored by My Soul Connector and are held only by the verification provider off‑site. 

Monthly subscription (from Month 2 onwards): 

- Single‑path access (Romantic or Platonic): £4.99 per month 

- Combined access (Romantic and Platonic): £8.99 per month

 

Subscriptions renew automatically on your billing anniversary each month.

 

3. Cooling‑off period waiver: 

Under UK law you have a 14‑day right to cancel distance contracts. 

By opting in to immediate verification you acknowledge that verification will begin straight away, you will lose your 14‑day cancellation right for the verification work once it starts, and the background verification fee (£29.99) is non‑refundable once verification commences.

 

4. Refunds:

Background verification fee: 

- If you fail verification, no fee is taken. 

- Once verification is successful, the background verification fee (£29.99) is non‑refundable.

 

Monthly subscription fees: 

- Monthly subscription fees are non‑refundable in all cases, including cancellations, suspensions or bans. 

- No partial‑month or pro‑rata refunds are offered.

 

5. Cancellation: 

You may cancel your monthly subscription at any time by: 

- Logging into Account > Subscription Settings and selecting Cancel Subscription; or 

- Emailing: hello@mysoulconnector.co.uk

 

Cancellation takes effect at the end of your current billing period: you retain full access until cancellation becomes effective and no refund is issued for unused days.

 

6. Policy violations & termination: 

Accounts suspended or permanently terminated for breaching Community Standards or Terms & Conditions forfeit any rights to refunds. 

Appeals for bans or verification failures must be submitted in writing to: hello@mysoulconnector.co.uk within 14 days of notice.

 

7. Governing law: 

This Policy is governed by the laws of England and Wales: any dispute arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.  Nothing in this Policy affects the statutory rights of users in Scotland under Scots law.

 

8. Contact: 

For questions about this Policy, email: hello@mysoulconnector.co.uk

 

Last updated: 21 September 2025

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