Frequently asked questions
My Soul Connector™ is a revolutionary, AI-powered platform that helps you find deep, soul-level connections — whether for love or friendship. Unlike traditional apps, we start completely anonymous, so initial interactions focus on personality, energy, and shared values, not looks.
Your safety is our top priority. Every member completes a SoulMatrixâ„¢ Check, our proprietary system that ensures integrity and protects the community. Our AI-powered matching analyses your Soul Profile to identify the person who resonates with your heart, communication style, and emotional energy.
At My Soul Connector™, we’re safety-first, privacy-respecting, and connection-focused. It’s a space to explore meaningful, authentic relationships confidently, without pressure or superficial distractions.
123
My Soul Connector™ is designed to create deep, soul-level connections in a way that’s safe, private, and meaningful. Here’s how it works:
Anonymous beginnings: Your profile starts completely anonymous, so initial interactions focus on your personality, energy, and shared values, not appearances.
Soul Questionnaire: You complete a detailed Soul Questionnaire about your values, communication style, and life priorities. This information feeds our AI-powered matching system, ensuring your matches resonate with you on a deep level.
SoulMatrix™ Check: Every member undergoes our proprietary SoulMatrix™ Check, which verifies identity and screens for behaviours that could threaten the community’s safety. Only verified members can access matches.
AI-powered matching: Our system analyses compatibility across multiple layers — values, energy, communication style, and emotional safety — to recommend your most compatible matches.
Connection and discovery: Once matched, you can communicate safely through our platform. Profile photos unlock only after a meaningful connection has been established, keeping the focus on genuine compatibility.
Friendship or romantic connections: Whether you’re seeking a soulmate or a deep friendship, MSC ensures every interaction is safe, intentional, and emotionally rewarding.
At My Soul Connectorâ„¢, we prioritise emotional safety, authenticity, and meaningful connection, giving you confidence to explore relationships that truly resonate.
My Soul Connectorâ„¢ is designed for adults over 18 who are seeking a genuine, soul-level connection. We welcome only those who have no adverse convictions and are committed to creating a safe, trustworthy community.
This platform is for people who are looking for their perfect match — someone who truly resonates with their values, energy, and communication style. It is not for casual dating or superficial encounters; instead, MSC focuses on meaningful, authentic relationships where emotional safety and compatibility come first.
By maintaining these standards, My Soul Connectorâ„¢ ensures that every member can explore deep connections with confidence, privacy, and peace of mind.
At My Soul Connectorâ„¢, we start completely anonymous to ensure that initial connections focus on personality, energy, and shared values, rather than appearances.
This approach allows you to truly connect on a deeper, soul-level before visual impressions come into play. Profile photos only unlock once a meaningful connection has been established, so you can explore relationships with confidence, privacy, and emotional safety.
By removing the pressure of instant visual judgement, MSC encourages authentic interactions and helps you focus on what truly matters in a relationship.
Yes — to protect the safety and integrity of our community, all members must complete a SoulMatrix™ Check, which includes verified ID.
Providing your ID helps us confirm that every member is genuine and trustworthy, keeping the platform safe and secure for everyone. Your information is handled confidentially and securely, and is never shared with other members.
By completing this step, you can join MSC with confidence, knowing that every connection is authentic, verified, and protected.
Unfortunately, a valid form of ID is required to complete the SoulMatrixâ„¢ Check and join My Soul Connectorâ„¢. This step is essential to maintain a safe, trustworthy community where every member is verified.
If you do not have a valid ID, you will not be able to access matches or make payments. We recommend obtaining a government-issued ID so you can fully participate in the platform and enjoy safe, meaningful connections.
Your privacy is always protected, and your information is handled securely and confidentially during the verification process.
At My Soul Connectorâ„¢, we verify your ID before taking any payment to ensure that every member is genuine and verified.
This step helps reduce risk and maintain a safety-focused community, ensuring that only members who have passed our verification process can access matches. While we cannot guarantee the behaviour of others, this process helps create a trusted, verified environment for exploring meaningful connections.
By verifying ID first, MSC prioritises integrity, trust, and accountability, giving you greater confidence when interacting with other members.
The SoulMatrix™ Check is designed to help maintain a safety-focused and trustworthy community by verifying members’ identities and reviewing basic publicly available records.
It is important to note:
The check only uses publicly available information.
Some offences or concerning behaviour may not be publicly recorded or detected, so not all past issues are captured.
No system can guarantee that every member is without risk — the SoulMatrix™ Check is about reducing risk, not guaranteeing safety.
For full details, please see our Safety & Security page.
By performing this check, MSC prioritises integrity, accountability, and trustworthiness, helping members explore meaningful, verified connections with greater confidence.
Once your account has been reviewed, we will email you to let you know whether your application has been successful or not.
If you haven’t received an email:
Check your junk or spam folder — sometimes messages can be filtered there.
Add the email address below, to your mailing list or contacts to prevent emails from going to junk.
If, after 7 working days, you still haven’t received a response, please email us at hello@mysoulconnector.co.uk, and we will help you resolve the issue.
The SoulMatrix™ Questionnaire is at the heart of My Soul Connector™’s AI-powered matching system, designed to help you find your most compatible connections. Here’s how it works:
Detailed questions: You complete a series of questions about your values, communication style, life priorities, and emotional energy.
Personality tests: Integrated personality assessments help identify your core traits and preferences.
Knock-out questions: Certain questions help ensure compatibility and filter out matches that are not aligned with your fundamental values.
AI-powered matching: Our system analyses all responses to recommend your most compatible matches, focusing on soul-level compatibility rather than superficial traits.
Learning and developing: The system learns from your interactions and feedback, continually refining future matches to better suit you.
The SoulMatrixâ„¢ Questionnaire is designed to ensure that your matches are thoughtful, compatible, and intentional, giving you the best chance of building deep, meaningful connections.
No — your SoulMatrix™ Questionnaire answers are completely private.
Matches are suggested based on compatibility, personality, and values, but your individual responses are never shared directly with another member. This ensures your privacy and allows you to answer honestly, knowing that the system will use your answers to make meaningful, AI-powered matches without exposing your personal information.
Your answers are only used by MSC’s matching system to create connections that truly resonate with your values, communication style, and emotional energy.
The SoulMatrixâ„¢ Check reviews basic, publicly available information to help verify the identity and integrity of members. This may include:
Government-issued ID verification to confirm your identity.
Public records that are legally accessible, such as court records or other publicly disclosed information.
It is important to note:
Not all offences or concerning behaviour may be publicly recorded, so some past issues may not be detected.
The check is intended to reduce risk, not guarantee safety.
For full details on what is included and how it is handled, please see our Policies and Procedures page.
Account approval at My Soul Connectorâ„¢ usually takes up to 7 working days.
During this time, we carefully review your SoulMatrixâ„¢ Check and ensure all information is complete and accurate. Once your account has been approved or declined, we will email you to let you know the outcome.
If you haven’t received an email after 7 working days, please:
Check your junk or spam folder.
Add us to your mailing list to prevent emails from going to junk.
If there’s still no response, email hello@mysoulconnector.co.uk for assistance.
This process helps maintain a safe, verified, and trustworthy community for all members.
If your SoulMatrixâ„¢ Check is not approved, you will not be able to access matches or make payments.
If you feel the outcome is unfair or incorrect, you have the right of appeal. For further information, please visit our Appeals Policies page or contact us directly at hello@mysoulconnector.co.uk.
This process ensures that MSC maintains a verified and integrity-led community, while also giving members a fair opportunity to resolve any issues.
My Soul Connector™ is designed for deep, soul-level connections, not casual swiping or superficial interactions. Here’s what makes us unique:
Focused matches: My Soul Connectorâ„¢ prioritises one highly compatible romantic match at a time, based on deep values and emotional compatibility, while also allowing you to connect with multiple friendship matches simultaneously.
AI-powered matching: Our system analyses your Soul Questionnaire, personality traits, values, and emotional energy to suggest the people who truly resonate with you.
SoulMatrixâ„¢ Check: Every member completes our proprietary verification process, helping to maintain a trustworthy, integrity-led community.
Anonymous start: Initial interactions are completely anonymous, so matches focus on compatibility and connection, not appearances.
Profile photos unlock later: Photos are only revealed after a meaningful connection has begun, keeping the focus on authentic relationships.
Community Chat Rooms: Alongside private matches, you can join small, themed Community Chat Rooms to meet like-minded people and spark group conversations.
Safety-first approach: We screen members and have strict protocols to encourage trust, accountability, and emotional safety.
For serious connections only: MSC is for people seeking their perfect match or deep friendships, not casual dating or fleeting encounters.
By prioritising emotional depth, safety, and authenticity, MSC creates a space where members can form real, meaningful connections with confidence.
Yes — every member of My Soul Connector™ undergoes a SoulMatrix™ Check as part of the verification process. This ensures that all members are genuine and verified, helping to maintain a trustworthy, integrity-led community.
The check focuses on basic, publicly available information and ID verification to reduce risk. While it cannot guarantee that every member has no concerning history, it helps create a platform where connections are thoughtful, verified, and intentional.
For more details, please see our Safety & Security page.
123
Yes! You can choose either or both. Romantic and Platonic matches are delivered one-on-one and private, and both romance and friendship users can also join Community Chat Rooms to explore group conversations and connections. You will receive multiple platonic matches, to start growing your new circle.
( Report / Block Button) and visit Safety and Security
Yes. You can delete your profile and data at any time via account settings.
Deleting your account will:
Remove your profile and Soul Questionnaire from the platform.
Stop all access to your matches and Community Chat Rooms.
Ensure your personal information is securely removed from our systems, in line with our privacy and data protection policies.
Yes, but pricing is transparent: a one-time signup fee and a small monthly membership. This helps us cover safety checks and keep the community authentic.
When completing the SoulMatrix™ Questionnaire, it’s best to answer honestly and thoughtfully. The questions are designed to understand your:
Values and priorities in life and relationships
Personality traits and communication style
Emotional energy and compatibility preferences
Boundaries and deal-breakers through knock-out questions
Take your time — your answers directly impact your matches. You can save your progress and continue later by visiting the Questionnaires tab in your profile. Once you’ve completed all questions, make sure to submit your questionnaire to activate your matching.
Your answers are used by our AI-powered matching system to suggest the most compatible matches — both romantic and friendship — and are completely private, never visible to other members.
123 ( Resubmit/ email?)
123
Your profile page is only visible to members you have been matched with and people that you have granted access to.
MSC is designed to protect your privacy and keep your interactions safe and intentional. You remain anonymous until you choose to share more personal details, such as photos, which only unlock after a meaningful connection has been established.
This ensures your information and identity are shared only with verified members you choose, keeping your experience secure and focused on authentic connections.
Yes — if your values, priorities, or circumstances have changed, it’s a good idea to update your SoulMatrix™ Questionnaire.
Keeping your answers up to date helps our AI-powered matching system find the people who are most compatible with your current situation. You can revisit your Questionnaires tab in your profile at any time, make updates, and resubmit when ready.
Accurate, up-to-date answers ensure that your matches remain relevant, meaningful, and reflective of who you are now.
123
The SoulMatrixâ„¢ Questionnaire is designed to go beyond surface-level information to understand your true values, personality, communication style, and emotional energy.
These deeper, personal questions allow our AI-powered matching system to find matches who are genuinely compatible with you — both romantically and for friendships. By answering thoughtfully and honestly, you give the system the best chance of suggesting people who resonate with who you really are, rather than just superficial traits.
The depth of the questionnaire also ensures that your connections are meaningful, intentional, and reflective of your authentic self.
Yes — your answers directly impact the matches you receive.
The SoulMatrixâ„¢ Questionnaire gathers detailed information about your values, personality, communication style, and emotional energy. Our AI-powered matching system uses this data to suggest the people who are most compatible with you, both for romantic and friendship connections.
Answering honestly and thoughtfully ensures that your matches are meaningful, aligned with your priorities, and reflective of who you really are.
123
My Soul Connectorâ„¢ is designed to focus on quality over quantity:
Romantic matches: You receive one highly compatible romantic match at a time. If a connection doesn’t work out, you have the option to request a new match once the previous match has concluded.
Friendship matches: You can connect with multiple friendship matches simultaneously, allowing you to build meaningful friendships alongside your romantic journey.
This approach ensures that every match — romantic or friendship — is thoughtful, intentional, and aligned with your values and compatibility.
123
The SoulMatrixâ„¢ system runs at regular intervals in the background, analysing your questionnaire and compatibility with other members.
You will only receive a match if the system identifies someone who meets the compatibility criteria for you. There is no fixed timeframe, as matches are based on quality and alignment, not speed.
While waiting for matches, we encourage you to join our Community Chat Rooms. These small, themed rooms allow you to meet like-minded people, spark conversations, and build meaningful connections even before your next private match appears.
No — the mystery is part of getting to know each other. We don’t disclose the exact reasons behind a match, so you can explore the connection naturally and discover compatibility firsthand.
Don’t worry — if you ever struggle to get a conversation going, MSC provides ice breakers and prompts to help you start meaningful conversations and build a genuine connection.
123 ( Rematch)
123
123
While waiting for your next match, you can:
Join Community Chat Rooms: These small, themed rooms let you meet like-minded people, spark group conversations, and build friendships even before a private match appears.
Update your SoulMatrixâ„¢ Questionnaire: If your values or circumstances have changed, updating your answers can improve future matches.
Explore your profile: Review and polish your profile page, ensuring it reflects who you are while remaining private until you grant access.
The system prioritises quality and compatibility over speed, so using this time to connect, reflect, and engage helps you make the most of your MSC experience.
123
123
123
123
123 (Follow automation route)
My Soul Connectorâ„¢ offers a one-time sign-up fee plus a monthly subscription to access matches and Community Chat Rooms.
Sign-up fee: £29.99
Monthly subscription: £4.99 or £8.99, depending on your chosen plan
Payments are securely processed and are only taken after your SoulMatrixâ„¢ Check and ID verification are successfully completed.
For full details on payments, refunds, and subscription management, please see our Payments & Refund Policy page.
Payments for My Soul Connectorâ„¢ are securely processed online through our platform.
You can pay using major credit or debit cards.
Payments are only taken after your SoulMatrixâ„¢ Check and ID verification are successfully completed.
Your subscription gives you access to matches and Community Chat Rooms.
You can purchase a plan here: Payment Plans.
For full details on payment options, security, and subscription management, please see our Payments & Refund Policy page.
Your first payment is taken automatically once your SoulMatrixâ„¢ Check and ID verification have been successfully completed.
After the first payment, your monthly subscription will be charged on the same date each month automatically.
Payments are securely processed and give you full access to matches and Community Chat Rooms.
For more information on subscriptions, billing, and managing payments, please see our Payments & Refund Policy page.
Under UK law, you have a 14-day right to cancel distance contracts.
By opting in to immediate verification, you acknowledge that:
Verification will begin straight away.
You lose your 14-day cancellation right for the verification work once it starts.
The background verification fee (£29.99) is non-refundable once verification commences.
This ensures that your SoulMatrixâ„¢ Check and ID verification can be processed efficiently and fairly, helping us maintain a safe, verified, and integrity-led community.
Refunds at My Soul Connectorâ„¢ depend on the type of payment:
Background verification fee (£29.99):
If you fail verification, no fee is taken.
Once verification is successful, the background verification fee is non-refundable.
Monthly subscription fees:
Monthly subscription fees are non-refundable in all cases, including cancellations, suspensions, or bans.
No partial-month or pro-rata refunds are offered; your account will remain active until the end of the paid period.
This policy ensures clarity and fairness while supporting our safe, verified, and integrity-led community.
123
123
123
You can read the full Payment & Refund Policy on our website by visiting the Payments & Refund page.
This page includes detailed information about:
Background verification fees
Monthly subscription fees
Refunds, cancellations, and pro-rata policies
Cooling-off period and UK consumer rights
Reviewing this policy ensures you understand your financial commitments and how payments are handled at My Soul Connectorâ„¢.
123
123
123
To maintain a safe, respectful, and integrity-led community, the following behaviour is not allowed:
Harassment, bullying, or intimidation of any member
Sharing explicit, offensive, or illegal content
Stalking or unwanted persistent contact
Fraudulent activity or attempts to bypass verification or security protocols
Discrimination or hate speech based on race, gender, religion, sexuality, disability, or any protected characteristic
Soliciting or spamming members for commercial purposes
Members who breach these rules may have their account suspended or permanently banned.
Our goal is to ensure that every member can interact safely, authentically, and with confidence.
When a member is reported for inappropriate behaviour or rule breaches, My Soul Connectorâ„¢ follows a strict review process:
Investigation: Our team reviews the report, any supporting evidence, and the member’s activity.
Temporary action: The reported member may have their account temporarily suspended while the investigation is ongoing.
Outcome: Depending on the findings, the member may receive a warning, suspension, or permanent ban from the platform.
Confidentiality: Reports are handled confidentially to protect all parties involved.
This process ensures that MSC remains a safe, verified, and respectful community for all members
( Report / Block Button) and visit Safety and Security
123
Once your account has been reviewed, we will email you to let you know whether your application has been successful or not.
If you haven’t received an email:
Check your junk or spam folder — sometimes messages can be filtered there.
Add the email address below, to your mailing list or contacts to prevent emails from going to junk.
If, after 7 working days, you still haven’t received a response, please email us at hello@mysoulconnector.co.uk, and we will help you resolve the issue.
If you need help or have any questions about My Soul Connectorâ„¢, you can contact our Support Team:
Email: hello@mysoulconnector.co.uk
Response time: We aim to respond within 7 working days.
Our team can assist with:
Account issues or login problems
Questions about SoulMatrixâ„¢ Questionnaire or matches
Payment or subscription queries
Reporting concerns or inappropriate behaviour
For urgent issues related to safety or security, please flag the member or issue immediately via the platform’s reporting tools.
My Soul Connectorâ„¢ takes data protection and privacy very seriously. All personal information is handled in accordance with UK GDPR regulations.
For detailed information about:
How your data is collected, used, and stored
Your rights to access, correct, or delete data
How we share data with third parties
Please refer to our Privacy, Processing & Data Retention Policy
No — your profile on My Soul Connector™ cannot be searched by other members.
Only members you have been matched with and granted access can view your profile.
This ensures your privacy, anonymity, and safety, keeping your interactions intentional and controlled.
Your information and identity are never publicly searchable on or outside the platform.
Your profile information is only visible to members you have been matched with and chosen to share it with.
This ensures your privacy and control over who sees your personal details.
You remain anonymous to all other members, and photos or sensitive information are only unlocked when you approve the connection.
This approach helps maintain a safe, intentional, and integrity-led community.
No — My Soul Connector™ does not sell or share your personal data with third parties for marketing or commercial purposes.
Your information is used solely to provide our service, including matching, verification, and Community Chat Rooms.
We handle all data in accordance with UK GDPR regulations to ensure your privacy and security.
For full details on how we collect, store and use data please see out Privacy, Processing & Data Retention Policy
.
123
You can read the full Privacy, Processing & Data Retention Policy on our website by visiting the Policies & Procedures page.
This policy provides detailed information about:
How we collect, store, and use your data
Your rights under UK GDPR
How we handle data retention, security, and limited sharing with trusted service providers or when legally required
Reviewing this policy ensures you understand how My Soul Connectorâ„¢ protects your privacy and data while you use our platform.