Frequently asked questions
At My Soul Connector™, we verify your ID before taking any payment to ensure that every member is genuine and verified.
This step helps reduce risk and maintain a safety-focused community, ensuring that only members who have passed our verification process can access matches. While we cannot guarantee the behaviour of others, this process helps create a trusted, verified environment for exploring meaningful connections.
By verifying ID first, MSC prioritises integrity, trust, and accountability, giving you greater confidence when interacting with other members.
The SoulMatrix™ Check is designed to help maintain a safety-focused and trustworthy community by verifying members’ identities and reviewing basic publicly available records.
It is important to note:
The check only uses publicly available information.
Some offences or concerning behaviour may not be publicly recorded or detected, so not all past issues are captured.
No system can guarantee that every member is without risk — the SoulMatrix™ Check is about reducing risk, not guaranteeing safety.
For full details, please see our Safety & Security page.
By performing this check, MSC prioritises integrity, accountability, and trustworthiness, helping members explore meaningful, verified connections with greater confidence.
Once your account has been reviewed, we will email you to let you know whether your application has been successful or not.
If you haven’t received an email:
Check your junk or spam folder — sometimes messages can be filtered there.
Add the email address below, to your mailing list or contacts to prevent emails from going to junk.
If, after 7 working days, you still haven’t received a response, please email us at hello@mysoulconnector.co.uk, and we will help you resolve the issue.
The SoulMatrix™ Questionnaire is at the heart of My Soul Connector™’s AI-powered matching system, designed to help you find your most compatible connections. Here’s how it works:
Detailed questions: You complete a series of questions about your values, communication style, life priorities, and emotional energy.
Personality tests: Integrated personality assessments help identify your core traits and preferences.
Knock-out questions: Certain questions help ensure compatibility and filter out matches that are not aligned with your fundamental values.
AI-powered matching: Our system analyses all responses to recommend your most compatible matches, focusing on soul-level compatibility rather than superficial traits.
Learning and developing: The system learns from your interactions and feedback, continually refining future matches to better suit you.
The SoulMatrix™ Questionnaire is designed to ensure that your matches are thoughtful, compatible, and intentional, giving you the best chance of building deep, meaningful connections.
No — your SoulMatrix™ Questionnaire answers are completely private.
Matches are suggested based on compatibility, personality, and values, but your individual responses are never shared directly with another member. This ensures your privacy and allows you to answer honestly, knowing that the system will use your answers to make meaningful, AI-powered matches without exposing your personal information.
Your answers are only used by MSC’s matching system to create connections that truly resonate with your values, communication style, and emotional energy.
The SoulMatrix™ Check reviews basic, publicly available information to help verify the identity and integrity of members. This may include:
Government-issued ID verification to confirm your identity.
Public records that are legally accessible, such as court records or other publicly disclosed information.
It is important to note:
Not all offences or concerning behaviour may be publicly recorded, so some past issues may not be detected.
The check is intended to reduce risk, not guarantee safety.
For full details on what is included and how it is handled, please see our Policies and Procedures page.
Account approval at My Soul Connector™ usually takes up to 7 working days.
During this time, we carefully review your SoulMatrix™ Check and ensure all information is complete and accurate. Once your account has been approved or declined, we will email you to let you know the outcome.
If you haven’t received an email after 7 working days, please:
Check your junk or spam folder.
Add us to your mailing list to prevent emails from going to junk.
If there’s still no response, email hello@mysoulconnector.co.uk for assistance.
This process helps maintain a safe, verified, and trustworthy community for all members.
If your SoulMatrix™ Check is not approved, you will not be able to access matches or make payments.
If you feel the outcome is unfair or incorrect, you have the right of appeal. For further information, please visit our Appeals Policies page or contact us directly at hello@mysoulconnector.co.uk.
This process ensures that MSC maintains a verified and integrity-led community, while also giving members a fair opportunity to resolve any issues.
Yes. You can delete your profile and data at any time via account settings.
Deleting your account will:
Remove your profile and Soul Questionnaire from the platform.
Stop all access to your matches and Community Chat Rooms.
Ensure your personal information is securely removed from our systems, in line with our privacy and data protection policies.
Yes, but pricing is transparent: a one-time signup fee and a small monthly membership. This helps us cover safety checks and keep the community authentic.
The SoulMatrix™ Questionnaire is designed to go beyond surface-level information to understand your true values, personality, communication style, and emotional energy.
These deeper, personal questions allow our AI-powered matching system to find matches who are genuinely compatible with you — both romantically and for friendships. By answering thoughtfully and honestly, you give the system the best chance of suggesting people who resonate with who you really are, rather than just superficial traits.
The depth of the questionnaire also ensures that your connections are meaningful, intentional, and reflective of your authentic self.
Yes — your answers directly impact the matches you receive.
The SoulMatrix™ Questionnaire gathers detailed information about your values, personality, communication style, and emotional energy. Our AI-powered matching system uses this data to suggest the people who are most compatible with you, both for romantic and friendship connections.
Answering honestly and thoughtfully ensures that your matches are meaningful, aligned with your priorities, and reflective of who you really are.
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While waiting for your next match, you can:
Join Community Chat Rooms: These small, themed rooms let you meet like-minded people, spark group conversations, and build friendships even before a private match appears.
Update your SoulMatrix™ Questionnaire: If your values or circumstances have changed, updating your answers can improve future matches.
Explore your profile: Review and polish your profile page, ensuring it reflects who you are while remaining private until you grant access.
The system prioritises quality and compatibility over speed, so using this time to connect, reflect, and engage helps you make the most of your MSC experience.
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You can read the full Payment & Refund Policy on our website by visiting the Payments & Refund page.
This page includes detailed information about:
Background verification fees
Monthly subscription fees
Refunds, cancellations, and pro-rata policies
Cooling-off period and UK consumer rights
Reviewing this policy ensures you understand your financial commitments and how payments are handled at My Soul Connector™.