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Privacy Policy & Fair Processing Notice

 

1. Introduction My Soul Connector Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it and the rights you have under UK data protection law including the UK GDPR and the Data Protection Act 2018.

 

2.  Data controller and contact My Soul Connector Ltd is the data controller for the personal data described in this policy.

 

 

Contact: 📧 hello@mysoulconnector.co.uk

 

3. What data we collect We collect and process the following categories of personal data:

  • Identity data: Name, date of birth, gender, and verification status (see below).

  • Verification metadata: Verification status and outcome metadata provided by our third‑party verification partner. We do not store ID documents or detailed background‑check files on our servers; identity verification and any background checks are carried out off‑site by third‑party providers.

  • Profile data: Personality and compatibility answers, preferences, values and communication style data provided via our questionnaires.

  • Usage data: App and site activity, session information, and chat transcripts; some chat content is reviewed by automated systems and by human moderators for safety and to enforce our community standards.

  • Technical data: Device and browser identifiers, IP address, cookies and similar technologies.

  • Financial/payment metadata: Payment transaction records and receipts necessary for accounting; payment card details are processed by our payment provider and are not stored on My Soul Connector servers.

  • Wellbeing data (optional): Responses to optional pre/post surveys about emotional health, provided with consent.

 

4.  How we use your data We use personal data to:

  • Verify users and maintain community safety (legitimate interest and legal obligation).

  • Provide matchmaking services, introductions and chat features, and to perform the contract for those services.

  • Moderate chats and prevent harmful behaviour (legitimate interest).

  • Conduct anonymised research and outcome measurement to improve services (legitimate interest, and consent where required).

  • Process payments and fulfil accounting obligations (contract and legal obligation).

  • Comply with legal and regulatory requirements (legal obligation).

We do not sell your personal data.

 

5. Lawful basis for processing We rely on the following lawful bases, as relevant to each processing activity:

  • Contract: to provide the services you request.

  • Legal obligation: where we must process data to comply with the law, for example safeguarding or retention for tax purposes.

  • Legitimate interests: to improve platform safety, prevent fraud and run and develop the service (we balance these interests against your rights).

  • Consent: for optional wellbeing surveys and for marketing where we ask for explicit permission.

 

6. Disclosure and sharing We may share personal data with:

  • Third‑party verification partners who perform identity and background checks off‑site. We provide these partners only with the minimum information they require to perform checks. My Soul Connector does not retain ID documents or detailed background‑check files.

  • Payment processors and financial services providers for payments and receipts.

  • Cloud and hosting providers for storage and platform operation (services selected with security and UK/EU jurisdiction in mind).

  • Healthcare or charity partners only where you have given explicit consent.

  • Law enforcement, regulators or other public authorities where required by law.

 

7. International transfers If we or our service providers transfer personal data outside the UK/EU, we put appropriate safeguards in place such as UK‑approved Standard Contractual Clauses or other lawful transfer mechanisms.

 

8. Data retention We retain personal data only for as long as necessary for the purposes set out in this policy and to meet legal obligations:

  • Core account and profile data: retained while your account is active or as needed to provide services.

  • Verification status and verification outcome metadata: retained for operational reasons up to six years after account closure. ID documents and detailed background‑check records are not stored by My Soul Connector and are retained only by the third‑party verification provider according to their retention rules.

  • Chat transcripts and moderation logs: retained for up to 12 months after account closure for safety, audit and dispute resolution.

  • Wellbeing survey data: retained for up to two years, then anonymised for research purposes.

  • Financial and accounting records: retained for six years to meet legal and tax obligations.

When data is no longer required we securely delete it or, where appropriate, anonymise it.

 

9. Security We use appropriate technical and organisational measures to protect personal data. Access to identifying information is limited to authorised staff and trusted service providers on a need‑to‑know basis.

 

10. Payment card details are processed by our payment provider (Wix Payments, typically powered by Stripe in the UK) and are not stored on My Soul Connector’s servers; we only retain transaction metadata and receipts for accounting.

 

11. Your rights:

 

 You have the right to:

  • Request access to personal data we hold about you.

  • Request correction of inaccurate personal data.

  • Request deletion of personal data where we have no lawful reason to retain it.

  • Request restriction of processing in certain circumstances.

  • Object to processing based on legitimate interests.

  • Request portability of the personal data you have provided to us where applicable.

  • Withdraw consent where processing is based on consent.

To exercise these rights, contact hello@mysoulconnector.co.uk. If you are unhappy with our response you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

12. Automated decision‑making and profiling We use automated systems to help produce compatibility scores and to flag safety risks in chats. These systems inform decisions but are reviewed by human moderators. If you have concerns about automated decisions that significantly affect you, contact hello@mysoulconnector.co.uk.

 

13. Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete that data.

 

14. Changes to this policy We may update this policy from time to time. The date of the latest revision will be shown on the policy page. Where changes are material, we will aim to notify users by email or in‑app notification.

 

15. Contact and further information For questions about this policy or to exercise your rights, contact: 📧 hello@mysoulconnector.co.uk

 

 

If you remain dissatisfied you can complain to the ICO: www.ico.org.uk

Last updated: 21st September 2025

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import wixUsers from 'wix-users'; import wixData from 'wix-data'; $w.onReady(function () { const user = wixUsers.currentUser; // Only run if user is logged in if (user.loggedIn) { const userId = user.id; // Generate a short User ID: usr + last 4 chars of Wix user ID const shortId = "usr" + userId.slice(-4); // Update member profile if User ID is empty wixData.query("Members/PrivateMembersData") .eq("_id", userId) .find() .then((results) => { if (results.items.length > 0) { const member = results.items[0]; if (!member.userID) { // only assign if empty member.userID = shortId; wixData.update("Members/PrivateMembersData", member) .catch((err) => console.error("Error updating User ID:", err)); } } }); } });