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Privacy, Processing & Data Retention Policy

 

1.  Introduction

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My Soul Connector (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled lawfully, fairly, and transparently. This Privacy Policy explains how we collect, use, store, and share your information in accordance with:

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  • UK General Data Protection Regulation (UK GDPR)
     

  • Data Protection Act 2018
     

  • ICO (Information Commissioner’s Office) guidance
     

By using our Platform, you confirm that you have read and understood this Privacy Policy.

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2.  Data Controller

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My Soul Connector Ltd. is the Data Controller for your personal data.

For all data protection enquiries, please contact:

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📧 Hello@mysoulconnector.co.uk

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3.  Data We Collect

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We collect and process the following categories of data:

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3.1  Identity Data

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  • Name
     

  • Date of birth
     

  • Gender
     

  • Government-issued ID (submitted via the verification provider)
     

  • Live selfie for identity verification
     

We do not store or retain ID documents or biometric data.
All verification information is processed and stored by our third-party verification provider.

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3.2  Background Data

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Public-record background checks (fraud prevention and safeguarding)
We only receive a pass/reject outcome.

We do not store or access detailed background data.

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3.3  Profile Data

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  • Personality and compatibility assessments
     

  • Preferences, values, and communication styles
     

  • Relationship goals (romantic/platonic)
     

 

3.4  Usage Data

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  • App activity
     

  • Chat interactions
     

  • AI moderation alerts (for safety only)
     

 

3.5  Technical Data

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  • IP address
     

  • Device identifiers
     

  • Cookies and similar technologies
     

 

3.6  Wellbeing Data (Optional)

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  • Pre/post emotional wellbeing surveys
     

  • Self-reported emotional indicators
     

Processed only with your explicit consent.

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4.  How We Use Your Data

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We process personal data to:

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Provide the Service

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  • Verify your identity (using a third-party provider)
     

  • Provide meaningful introductions
     

  • Support chat and communication features
     

 

Maintain Safety

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  • Conduct background checks via our verification partner
     

  • Prevent fraud, abuse, and unsafe behaviour
     

  • Monitor chats using AI and human review (for safety only)
     

 

Improve the Platform

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  • Understand user behaviour
     

  • Improve matching and safety features
     

  • Conduct outcome-based research (consent used where necessary)
     

 

Meet Legal & Regulatory Obligations

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  • Comply with safeguarding and fraud-prevention laws
     

  • Respond to law enforcement when required
     

 

5.  Lawful Bases for Processing

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We rely on:

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Contract

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To provide matchmaking and communication services.

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Legal Obligation

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Fraud prevention, safeguarding, identity verification, accounting records.

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Legitimate Interests

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  • Maintaining platform safety
     

  • Improving algorithms and user experience
     

  • Preventing misuse of the Platform
     

We always balance these interests against your rights.

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Consent

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For:

  • Wellbeing surveys
     

  • Marketing messages
     

  • Certain research activities
     

You can withdraw consent at any time.

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6.  Sharing of Data

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We only share your data where necessary to operate safely.

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6.1  Verification Partner (Third Party)

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All identity checks, document uploads, biometric comparisons, and background checks are performed and stored by a licensed third-party provider on their secure servers.

My Soul Connector does NOT store ID documents or background data.
We only receive a pass or reject result confirming eligibility.

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6.2  Technology & Hosting Providers

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Used purely for secure UK/EU hosting of your profile, chat data, and usage data.

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6.3  Law Enforcement & Regulators

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Shared only:

  • If required by law
     

  • If a safeguarding or safety risk is identified
     

 

🔒 We Never Sell or Share Your Data for Marketing

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  • No selling of data
     

  • No advertising partnerships
     

  • No tracking by external parties
     

  • No sharing of data for commercial purposes
     

Your information is used exclusively for verification, safety, service delivery, and compliance.

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7.  International Transfers

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If any data is transferred outside the UK/EU, we use:

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  • UK-approved Standard Contractual Clauses (SCCs)
     

  • Adequacy regulations
     

  • Additional technical safeguards
     

 

8.  Data Retention

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We retain only the data necessary for service and safety.

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Data Type                                                                   Retention Period 

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Verification Data                                                      Not stored by us. Stored by the verification provider

( IDs , Documents)

 

Background Check Form                                       Stored for the life of the account + up to 12 months

 

Pass/ Reject Verification Outcome                     Stored for the life of the account + up to 2 years (audit/safety).

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Chat Data                                                                  12 months after account closure.

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Wellbeing Data                                                        2 years, then anonymised

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9.  Contact and further information For questions about this policy or to exercise your rights, contact:

       ðŸ“§ hello@mysoulconnector.co.uk

 

 

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Last updated: 17th November 2025

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import wixUsers from 'wix-users'; import wixData from 'wix-data'; $w.onReady(function () { const user = wixUsers.currentUser; // Only run if user is logged in if (user.loggedIn) { const userId = user.id; // Generate a short User ID: usr + last 4 chars of Wix user ID const shortId = "usr" + userId.slice(-4); // Update member profile if User ID is empty wixData.query("Members/PrivateMembersData") .eq("_id", userId) .find() .then((results) => { if (results.items.length > 0) { const member = results.items[0]; if (!member.userID) { // only assign if empty member.userID = shortId; wixData.update("Members/PrivateMembersData", member) .catch((err) => console.error("Error updating User ID:", err)); } } }); } });