Safety and Community Guidelines
My Soul Connector
Welcome to My Soul Connector. We’re on a mission to help you build genuine, lasting connections—romantic or platonic—in a community that values respect, kindness and safety above all. These guidelines explain how we work together—platform, moderators and you—to keep everyone secure and supported. Please read them, bookmark them, and let us know anytime at safety@mysoulconnector.co.uk if something feels off or could be improved.
1. Our Community Standards:
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We believe every member deserves empathy, honesty and courtesy. By using My Soul Connector, you agree to:
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* Treat others with respect—no harassment, hate speech, bullying or discrimination
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* Represent yourself truthfully—no impersonation, catfishing or misrepresentation
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* Honour personal boundaries—always seek consent before sharing private details or photos
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* Keep conversations confidential—do not screenshot or share private chats without consent
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* Uphold a zero-tolerance stance on harmful conduct—serious abuse will be reported to the police.
Breaching these standards may lead to warnings, suspension or permanent ban. In severe cases (threats, violence, sexual misconduct), we will involve the authorities without delay.
2. Reporting & Moderation Process:
Our layered approach combines AI screening with human judgment to keep the community safe:
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* AI Monitoring Real-time analysis flags profanity, hate speech, grooming or fraud patterns.
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* Human Review - A trained moderator assesses each flagged message or user report within 24 hours
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* Proportional Response - Minor infractions → friendly reminder or first warning. Repeated or serious breaches → suspension or ban
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* Appeals - If you disagree with a decision, email hello@mysoulconnector.co.uk within 14 days. We will review and respond within 10 business days
3. Staying Safe Online
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You play a crucial role in online safety. Follow these best practices:
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* Protect Your Personal Information• Keep home address, workplace, phone number and full name private until trust is established.• Consider using a nickname or initials on your profile for extra privacy.
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* Keep Chats On-Platform• Our in-app messaging is encrypted and moderated.• Be wary if someone urges you to move conversations to email, SMS or other apps too soon.
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* Spot the Red Flags• Profiles that seem “too perfect” or have inconsistent details.• Requests for money, gift cards, financial favours—always refuse.• Pressure to share photos, videos or documents beyond our verified checks.
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* Secure Your Account & Devices• Use strong, unique passwords and change them regularly.• Enable two-factor authentication (2FA) if available.• Keep your phone, laptop and apps updated to guard against security flaws.• Never click suspicious links or download unknown attachments.
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* Use Privacy Controls• Block or report anyone making you uncomfortable.• Adjust visibility settings in
Account > Privacy to control who sees your profile.
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* Trust Your Instincts: If something feels off, pause the conversation. Use our Block and Report tools immediately for harassment or unsafe behaviour.
4. Staying Safe Face-to-Face
Meeting in person can feel exciting—and a little nerve-wracking. Plan carefully to stay in control:
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* Choose Public, Busy Venues• Café, bar, restaurant or community space with staff present.• Avoid private homes or secluded spots, especially on a first meeting.
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* Tell a Trusted Friend• Share who you’re meeting, where and when.• Agree a check-in time (text or call) before, during and after your date.• Consider sharing your in-app phones location with a trusted contact.
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* “Ask for Angela” Scheme: Many UK venues support this discreet safety measure.
- Say to any staff member, “I’d like to ask for Angela.” They’ll offer a safe exit (taxi call, private waiting area) or contact security without alerting your companion.
* Ask for Angela - Watch the official video on “Ask for Angela” by National Pubwatch (see our safety and security page)
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4. Universal “Signal for Help” Hand Gesture: Show your palm, fingers together, thumb tucked in.• Fold fingers over thumb and back out again.• Anyone trained will recognise you need urgent assistance.
* Watch the official video on the Universal Hand Gesture for Help by Canadian Woman’s Foundation (see our safety and security page)
5. Have an Exit Plan:
* Arrange your own transport there and home—never rely on someone else.
* Choose a “safe word” with your friend (e.g., “pineapple”) that means “please call me now.”
* If you need immediate help, dial 999 (UK) / 112 (EU).
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6.Clare’s Law (Domestic Violence Disclosure Scheme)
* You have the right to ask the police if someone has a history of domestic abuse.
* Visit: https://www.gov.uk/guidance/domestic-violence-disclosure-scheme or contact your local force.
* Use this information to make informed choices about meeting someone new.
* Clare’s Law - Watch the official video on our safety and security page
* Trust Yourself & Assert Boundaries• It’s okay to end a date early—simply say, “I need to go now, thank you.”• Listen to your instincts: if you feel uneasy, you do not owe explanations or apologies.
* Emergency & Support Contacts:
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Police (urgent): 999 (UK) / 112 (EU)
Samaritans: 116 123 or https://www.samaritans.org
Victim Support: https://www.victimsupport.org.uk
Women’s Aid: https://www.womensaid.org.uk
In case of an emergency make sure you have your trusted contacts in your phone as ICE ( In case of Emergency) so that help can be reached quickly if needed.
7. Your Role in Community Safety
* Engage Positively – Share your experiences with empathy in Community Rooms.
* Speak Up – Report any unsafe or inappropriate behaviour, even if you’re unsure.
* Support Others – Encourage first-time members or those feeling anxious.
* Every action of vigilance and kindness makes My Soul Connector a stronger, more welcoming place.
7. Updates & Feedback
We review these guidelines regularly to reflect new risks, laws and user insights.
When we update:
* We’ll notify you in-app and by email.
* Continued use means you accept the revised guidelines.
* Questions or suggestions? Email our Safety Team at safety@mysoulconnector.co.uk.
Together, we will connect people—one soul at a time.
Last Updated: 21st September 2025